Terms & Conditions
+ Warranty
Tiltwood Furniture Terms and Conditions
Online Purchases
Payment in full is required for purchases made from the online store.
Extra delivery charges may apply for rural or remote areas.
Quotes
Quotes are valid for 30 days.
Prices are for products made in macrocarpa or pine unless stated.
All reasonable efforts are made to keep our site pricing accurate. In case of an error, we are under no obligation to provide products at an incorrect lower price.
Terms of Payment for Orders
A 50% deposit is required to accept the quote and get the order underway.
A deposit is also an acceptance of our Terms and Conditions.
Balance in full is required prior to dispatch from the workshop.
Lead times
We will provide you with an estimated completion date at the time of ordering.
Delays can occur and do not constitute a breach in contract, Tiltwood Furniture is not liable or responsible for disruption or costs incurred.
Cancellation
Any cancelled order may incur a 10% cancellation fee and will be deducted from deposit.
Storage
If you request that an order be held or delayed, this shall incur a weekly fee of 1% of the total value of the goods or $100 whichever is greater.
Collection
You are welcome to collect your furniture from our workshop in Glen Eden, Auckland
Delivery
Customers are responsible for informing Tiltwood of unusual delivery logistics such as remote rural locations, restricted access, stairs or narrow entries. Extra charges may apply.
Delays do not constitute a breach of contract and Tiltwood Furniture is not liable or responsible for any disruptions or costs incurred.
Damage
It is the customer’s responsibility to check the delivery before signing for it. The driver will allow time to inspect products before signing.
If there are any issues, record on the delivery docket.
Only sign if you are satisfied with the condition of the packaging.
You have the right to reject the delivery if you feel there are issues.
Advise us at contact@tiltwood.co.nz or 0211153386 within 2 days of delivery of any damage or issues.
Returns Policy
It is the buyer’s responsibility to inspect goods thoroughly before purchase.
If goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a solution. This means that if a customer wishes to return products due to a change of mind, there is no legal requirement for a return to be accepted, or a refund or a credit to be issued.
Product images
Every effort is made to provide accurate images of each product’s colour and design. Actual colours and design may vary, due to different device screen settings, lighting, differences in product finishes over time and other factors such as oil batches and timbers used.
In purchasing from Tiltwood Furniture you agree to accept that that there will be variations between the actual colour and design, and the representation on our website.
Due to the nature of furniture construction, all furniture dimensions can vary by +/-20mm.
Timber
A natural feature of solid timber is the varying colours, grains and textures. Splits and cracks may develop as it responds to the environment – these are not to be considered flaws or a fault and will not compromise the construction of any furniture made.
General
All goods remain the property of Tiltwood Furniture until full payment has been received and funds are cleared.
Warranty
Tiltwood Furniture Warranty
In addition to your rights as a consumer under the Consumer Guarantees Act 1993, Tiltwood Furniture Furniture comes with a two-year warranty, which covers the structural integrity of our products.
Tiltwood will repair or if unable to be repaired, replace such defects for a period of two years from the date of purchase provided that the product has not been subject to accident, abnormal use, or lack of reasonable care.
Being a natural product changes in humidity, fluctuating temperatures or direct sunlight will affect timber. Splits, cracks, bowing, joint separation and colour change are all natural weathering processes and are not covered by warranty. Please refer to the Care and Maintenance information.
We warn against and will not warranty any product placed directly onto soil, grass or loose stones.
Any items that have been damaged due to flooding or contact with water will void any warranty.
The warranty does not cover product sold as ‘seconds’ or furniture used in commercial or non-residential use.
If an inspection is required to determine the nature and cause of the issue and the cause of the issue is not warranty related, a call out fee may be applicable.
The warranty covers the cost involved in the repair but excludes any transport or freight costs associated with the claim.
Warranty claims can be made through:
Tiltwood Furniture
Phone: 0211153386
Email: contact@tiltwood.co.nz
A report outlining any faults, including images will be requested.