Delivery

Tiltwood Delivery Information

Customers are responsible for informing Tiltwood of unusual delivery logistics such as remote rural locations, restricted access, stairs or narrow entries. Surcharges may apply.

Online Orders
Dispatch will be within 5 working days of the order being placed if in stock, or, if the item is made to order please enquire as to our current lead times.
Your order will be packed with instructions on assembly if required.
See ‘freight company delivery’ details below.

Tiltwood Furniture Delivery: We will be in touch to arrange a convenient delivery time.

Customer Collect: We will be in touch to advise once your product is ready for collection.

Website orders
You will be informed once the products are ready.

Once full payment is received, you can either;

Collect your furniture from our Glen Eden workshop, OR, items will be delivered.

Local Delivery
Local (Auckland) delivery is available, however as we are a small business and do not have specific delivery staff, assistance at the other end is appreciated.

Freight Company Delivery
Tiltwood Furniture can arrange a quote from a freight company.
It can be cheaper to have your furniture delivered to the nearest carrier depot, at the quoting stage we may provide costings for both your residential address and the closet depot.
Rural home deliveries and difficult delivery logistics may require an added surcharge. Customers are responsible for informing Tiltwood of unusual delivery logistics such as remote rural locations, restricted access, stairs or narrow entries.
Some products can also be delivered partially assembled to reduce freight costs.

Specialised Furniture Delivery
Alternatively, Tiltwood can use independent specialised furniture movers who can place your furniture into position at your home with extra care. Furniture will be securely stowed in getting to you.
This service is mainly used for indoor or larger heavy outdoor items.

Receiving Your Delivery
The company delivering your furniture will contact you and confirm day of delivery or that furniture is available for collection at depot.
If the delivery can be completed sooner or if there are any unforeseen delays we will communicate this with you. Delays do not constitute a breach of contract and Tiltwood is not liable or responsible for any disruptions or costs incurred.

Damage
It is the customer’s responsibility to check the item on delivery.
You have the right to reject the delivery if you feel there are issues.

Advise us at contact@tiltwood.co.nz or 0211153386 within 2 days of delivery of any damage or issues.